I see your three customer support cases. The first two were responded to immediately, so perhaps they are getting routed to your spam folder.

You appear to be using a VPN with a high number of IP addresses that have been flagged in our system.

We'll review the scoring this week, but I might advise trying a different service if you have one available.

Good to know. We probably should find a way to exempt that one.

In recent weeks we have released a number of upgrades designed to provide better security for users. This includes passkey support, MFA support, and additional threat evaluation. If the system is frequently prompting you to verify your account via email, there is likely account activity occurring beyond our expected range. We are still tweaking some of these parameters.

if this is concerning, I encourage you to change your password as an extra precaution.

jeffk said:

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I'm getting daily requests to use verification codes to access the site even after resetting my password and creating a passkey. Just accessing via my iPhone and laptop like always. No VPN.

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Hey jeffk, your account actually came up in recent discussions as your usage patterns created a very specific and unexpected circumstance. The team has told me they will tweak the system today. If you don't see it let up, just let me know.

Its speculation, but do you use the mobile version of the site on non-mobile devices?

Because people typically don't use more than one mobile device (excluding tablets), the new systems monitoring different account metrics flag this as questionable (believing you were using multiple mobile devices). We simply didn't anticipate the behavior, and we will adjust things appropriately.