Dear St Joseph's in Bryan,

Patient John Doe had surgery at your facility in the spring. At check in, we were asked to make an estimated payment for our portion of the surgery cost. We paid $1,000 into what is apparently a black hole.

Over the next few weeks, St Joseph sent multiple claims to BCBSTX for the pre-op and surgical costs. The sum of the claims added to $960. For those that passed basic math in elementary school, we are due a small refund. ($1,000 - $960 = $40)

The only thing we have received over the past few months are offers for us to utilize a payment plan. Every time we received an email we would call the number for assistance at the bottom of the email. Guess what would happen? Absolutely nothing! We would explain that our payment was more than the claims. They would say that the claims were changing and we needed to wait.

In 4 more weeks, another "Balance Past Due" email. Another offer for us to setup a payment plan for our refund. Another phone call. Rinse and repeat. Wait 4 weeks again? Another kind offer for a payment plan.
I can assure you that their "customer service" actually does not provide any service at all. It has been more than 16 weeks since the surgery and tonight yet another email, yet another another payment plan offer.

This incompetence is pervasive throughout their management and operation of their facilities; this explains why Scott & White is thriving and CHI St Joseph appears to be going out of business.

• Broken medical equipment--just roll it into an empty room and close the door.
• Broken elevators--no problem just take the stairs.
• Nurses--resigning in droves.

This was our last visit to this once thriving and now pathetic hospital. It is a sad situation for the medical and ancillary staff that do care and provide excellent service.

Sincerely,
Disgruntled

Quote:

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Attention: Your Balance is Past Due and Immediate Action is Required.

Select the button below to log in and activate your payment plan or make a payment in full. Please click the button below to log in to your account. Your balance for services on xx/xx/xxxx at CHI TX - St. Joseph Bryan has qualified for a payment plan.

Select the button above to:

• Manage paper and electronic communication preferences
• View and print statements
• Review payment options

CHI TX - St. Joseph Bryan
For assistance, please call (877) 721-6504

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EMY92 said:

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By law, they have to refund your overpayment in I think it's 30 days. You might want to check, but you can use that to hit back at them.

https://texas.public.law/statutes/tex._ins._code_section_1661.005

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Thanks!

Imagine paying hospital bills

most of the time id rather jump out of a window than have to mess with going to the doctor for this resaon.

The Med was the worse medical billing group I have dealt with. Hope this isn't approaching their level of terrible.

CHI doesn't own St Joes anymore - Common Spirit does.

March into the St Joes administrative office and give them your grievance.

CHI and Dignity merged into CommonSpirit.

The only way I got my issue resolved was to go to the office and speak to someone in person. It was handled within an hour. Hopefully, you can do the same.

Ever notice how the trash can is right next to the chair when you do a blood exam?
Location by Lowe's on Highway 6.

It freaks me out.

EliteElectric said:

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Quote:

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CHI St Joseph's billing office is incompetent

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10000000000%

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EOT!

The rank and file staff doing that job are seriously underpaid. The volume of work is huge and never-ending.

It's not surprising to me that there would be issues. I'm amazed they can get anyone to do that job.

UPDATE

I spoke to 6 different customer service representatives yesterday. #6 may have been the winner. Basically they applied our full payment to the surgery date bill and show a refund. Then they show no payments on the other 2 bills (prior day pre-op tests) thus they are "overdue".

They do NOT look at the sum of the bills compared to the payments nor do they seem to care. I asked if they could move some of the surplus from one bill to the overdue bills and they said yes but I have to "specifically request" them to do that. WHY THE HELL DO YOU NEED TO REQUEST THAT? My phone calls asking for help should have been enough!

So their intent was to refund the "overpayment" on the one bill and continue to bill me on the other "overdue" bills.

I went to the College Station St Joeseph ER after a car wreck in May, and I have been trying to get a bill to give to the auto insurance of the guy who ran into me. I have called 5x to their 800 # asking for this since it happened... Each call lasting about 45 minutes.... These people are not in the USA, however.

They keep sending me the same statement, but it is NOT a bill. It even says on the statement that "this is not a bill."

I have spent hours on this matter. 45 more min this past Mon, and 30 minutes earlier this morning. I was told a supervisor would call me on Tuesday but it never happened (of course).

Also on Monday, I also talked to people in the local hospital, trying to avoid dealing with the people outside of the USA... But, they can't help me. Thatw as MORE time. I MUST speak with the company (outside of the USA). No one at the hospital can help me.

I also found out that they added this amount to an existing payment plan I already had, without asking me. I owed money from past emergency room visits...

So now, they had to cancel the payment plan to get that amount out. And, the computer is not allowing them to put my original payment plan back together...

So, I have accomplished zero in over 2 months, and I have to wait for someone to call me AGAIN to recreate the payment plan. I was told that if it goes to collections, they will fix it later.

I was ready to mail off my check for this month of the payment plan, and I was told not to send it now. They have made matters worse.

GnomeTalmbout said:

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UPDATE



So their intent was to refund the "overpayment" on the one bill and continue to bill me on the other "overdue" bills.

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I have had that happen many, many times over the years with St Joesph.

I will get a refund for something I don't even know what it is from, and then a bill for something else.

Mister Shipwreck said:

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I went to the College Station St Joeseph ER after a car wreck in May, and I have been trying to get a bill to give to the auto insurance of the guy who ran into me. I have called 5x to their 800 # asking for this since it happened... Each call lasting about 45 minutes.... These people are not in the USA, however.

They keep sending me the same statement, but it is NOT a bill. It even says on the statement that "this is not a bill."

I have spent hours on this matter. 45 more min this past Mon, and 30 minutes earlier this morning. I was told a supervisor would call me on Tuesday but it never happened (of course).

Also on Monday, I also talked to people in the local hospital, trying to avoid dealing with the people outside of the USA... But, they can't help me. Thatw as MORE time. I MUST speak with the company (outside of the USA). No one at the hospital can help me.

I also found out that they added this amount to an existing payment plan I already had, without asking me. I owed money from past emergency room visits...

So now, they had to cancel the payment plan to get that amount out. And, the computer is not allowing them to put my original payment plan back together...

So, I have accomplished zero in over 2 months, and I have to wait for someone to call me AGAIN to recreate the payment plan. I was told that if it goes to collections, they will fix it later.

I was ready to mail off my check for this month of the payment plan, and I was told not to send it now. They have made matters worse.

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I waited and waited for my bill to be corrected since they charged me for two different levels of care for the same visit. Insurance helped escalate things when I called to ask about the EOB and the original charges. A few weeks go by and I called the hospital to check on the corrected bill, told it was still processing. A few more weeks go by and I received a letter from collections. They never sent me the corrected bill - just sent it straight to collections.

sangria said:

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Mister Shipwreck said:

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I went to the College Station St Joeseph ER after a car wreck in May, and I have been trying to get a bill to give to the auto insurance of the guy who ran into me. I have called 5x to their 800 # asking for this since it happened... Each call lasting about 45 minutes.... These people are not in the USA, however.

They keep sending me the same statement, but it is NOT a bill. It even says on the statement that "this is not a bill."

I have spent hours on this matter. 45 more min this past Mon, and 30 minutes earlier this morning. I was told a supervisor would call me on Tuesday but it never happened (of course).

Also on Monday, I also talked to people in the local hospital, trying to avoid dealing with the people outside of the USA... But, they can't help me. Thatw as MORE time. I MUST speak with the company (outside of the USA). No one at the hospital can help me.

I also found out that they added this amount to an existing payment plan I already had, without asking me. I owed money from past emergency room visits...

So now, they had to cancel the payment plan to get that amount out. And, the computer is not allowing them to put my original payment plan back together...

So, I have accomplished zero in over 2 months, and I have to wait for someone to call me AGAIN to recreate the payment plan. I was told that if it goes to collections, they will fix it later.

I was ready to mail off my check for this month of the payment plan, and I was told not to send it now. They have made matters worse.

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I waited and waited for my bill to be corrected since they charged me for two different levels of care for the same visit. Insurance helped escalate things when I called to ask about the EOB and the original charges. A few weeks go by and I called the hospital to check on the corrected bill, told it was still processing. A few more weeks go by and I received a letter from collections. They never sent me the corrected bill - just sent it straight to collections.

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I was told on the phone that my cancelled payment plan MIGHT go to collections, but "not to worry about it" since it doesn't effect your credit report... Someone was supposed to call me this week - by today, if I remember right. They never called me last time. I know I will have to waste another 30-45 minutes on the phone, by the end of the week, to work this out. No one from their billing dept will be calling me, despite the promise.

it may be an internal policy not to report, but the ban on medical debt appearing on your credit report was repealed.

medical debt will go on your credit report if reported by the providers

Can someone explain why trump did this?

Mister Shipwreck said:

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sangria said:

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Mister Shipwreck said:

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I went to the College Station St Joeseph ER after a car wreck in May, and I have been trying to get a bill to give to the auto insurance of the guy who ran into me. I have called 5x to their 800 # asking for this since it happened... Each call lasting about 45 minutes.... These people are not in the USA, however.

They keep sending me the same statement, but it is NOT a bill. It even says on the statement that "this is not a bill."

I have spent hours on this matter. 45 more min this past Mon, and 30 minutes earlier this morning. I was told a supervisor would call me on Tuesday but it never happened (of course).

Also on Monday, I also talked to people in the local hospital, trying to avoid dealing with the people outside of the USA... But, they can't help me. Thatw as MORE time. I MUST speak with the company (outside of the USA). No one at the hospital can help me.

I also found out that they added this amount to an existing payment plan I already had, without asking me. I owed money from past emergency room visits...

So now, they had to cancel the payment plan to get that amount out. And, the computer is not allowing them to put my original payment plan back together...

So, I have accomplished zero in over 2 months, and I have to wait for someone to call me AGAIN to recreate the payment plan. I was told that if it goes to collections, they will fix it later.

I was ready to mail off my check for this month of the payment plan, and I was told not to send it now. They have made matters worse.

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I waited and waited for my bill to be corrected since they charged me for two different levels of care for the same visit. Insurance helped escalate things when I called to ask about the EOB and the original charges. A few weeks go by and I called the hospital to check on the corrected bill, told it was still processing. A few more weeks go by and I received a letter from collections. They never sent me the corrected bill - just sent it straight to collections.

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I was told on the phone that my cancelled payment plan MIGHT go to collections, but "not to worry about it" since it doesn't effect your credit report... Someone was supposed to call me this week - by today, if I remember right. They never called me last time. I know I will have to waste another 30-45 minutes on the phone, by the end of the week, to work this out. No one from their billing dept will be calling me, despite the promise.

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I finally got this worked out today. I spent 49 minutes on the phone. They redid my original payment plan. But, it's like $1.30 per month more. Not a huge deal, but just irritating as this is entirely their creation... They couldn't put it back on the same due date either. This matters, as my wife only gets paid 1x a month, and I liked the previous due date more.

I wasn't going to call and spend another hour on this later in the month to get my way on that. Plus, I was risking it going to collections if I waited more time to do this in a couple of weeks (based on what I was told last week).

It took forever to get transferred back to someone here in the USA. The original person wasted 20 minutes of my time, and I had to explain this more than once - despite asking to speak with a supervisor right away and explaining why.

Then, I waited 20 min on hold to speak with the "supervisor" (someone actually here in the USA).

I have probably spent over 5 hours on the phone with St Joesph on all this by now, since May.

Because T dismantled the CFPB and now the collection bureaus are more powerful than the consumers

Maybe he can add a tariff to medical debt