Any Aggies Work for Meta/Instagram?

1,216 Views | 10 Replies | Last: 4 days ago by AstroAggie15
AstroAggie15
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AG
I have a business account that was hacked and then disabled and I am very much needing help as there is no way to contact them for support. Figured Texags was worth a shot
Tailgate88
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AG
I've heard that if you sign up for the "Meta Verified" service (paid) that you can get a human on the phone that can help. Other than that, here's what ChatGPT says:

1. Use Instagram's Official "Hacked" Recovery Tool
This is the primary way Meta (Instagram's owner) starts account recovery, especially if you can't log in.
Go here in a web browser:
https://www.instagram.com/hacked
and follow the on-screen steps to recover access even if your email or phone was changed. Advertiser Review+1

2. Report a Hacked Account Through the Help Center
Instagram has a dedicated recovery page where you can submit a support request for a hacked account:
Hacked account support form:
https://help.instagram.com/368191326593075 Fameviso
Fill this out with your current email (one you control), username, and details of what happened.

3. Report It From the Instagram App
If you can open the app (even if you're not logged in):
[ol]
  • Open Instagram
  • Go to Help
    • On login screen: tap Get help signing in / Forgot password?
    • In-app (if logged in): Profile Menu Settings Help Report a Problem
  • Choose "Something isn't working" or the closest option
  • Describe that your account was hacked and you can't access it Fameviso
  • [/ol]
    This sends an internal ticket to Instagram.
    BCS-Ag
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    When my personal facebook page was hacked a few years ago I asked this same question. What I ended up doing was finding several connections of connections that I sent messages to on LinkedIn briefly explaining the situation and what I had already done and asking for direction on who to contact. One ended up responding with what sounded like a protocol the company had set up because this happens so often. It involved a video call so that I could verify I was who I said I was, then this employee submitted an internal request to unban the account. The whole process took about 2 weeks, which was scary because I was under deadline for account deletion according to their automated system.
    Valen
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    AG
    I just had my ad account unblocked last week and talked on the phone with someone. You have to go through the ads manager app to get support. This was the number I used to talk to someone in person +1 (650) 250-0433
    maroon barchetta
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    No way to contact support for a social media site to get an account unlocked?

    Why I have never heard of such things.
    iisanaggie
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    AG
    Valen said:

    I just had my ad account unblocked last week and talked on the phone with someone. You have to go through the ads manager app to get support. This was the number I used to talk to someone in person +1 (650) 250-0433

    My friend is having an issue and tried calling the number but got a message that it didn't accept incoming calls. Did you call it or did they call you from that number?
    Valen
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    AG
    They called me.

    Have them go to this link and go to help center and start the process

    https://www.facebook.com/business/help
    AstroAggie15
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    AG
    Followed that link and filled out a request. I got a message from someone and asked for a phone call. Said they would call me in 10-15 min. Lets see what they say
    AstroAggie15
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    AG
    Valen said:

    They called me.

    Have them go to this link and go to help center and start the process

    https://www.facebook.com/business/help

    When they called you how quickly after did you get your account back?
    Valen
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    AG
    I want to say it was only a couple hours. They made me immediately go plug in a payment method to confirm it was working.
    AstroAggie15
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    AG
    Yeah I just got off the phone with them. They said 2-3 hours to review. Fingers crossed.
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