Roofer/ Insurance Company interaction?

1,235 Views | 14 Replies | Last: 5 days ago by Southlake
Southlake
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Looking for a bit of insight or advice on our roof situation.

About 4 months ago, a roofer stopped by and informed us that our roof had a few shingles that needed to be replaced. He said that since the shingles on our roof were, "Discontinued" , that our insurance company (USAA) would have to replace the whole roof.

This actually turned out to be true. An obscure part of insurence for roofs says that if the roof shingles are discontinued and any need to be replaced that the insurance company has to replace the whole roof.

My roof is 17 years old and had 5 damaged shingles. USAA agreed to replace the whole roof with Class 4 Impact Resistant shingles.

My deductible is 7200.00 and depreciation was 16,000. USAA sent us a check for 25,000. However, the roofing company claims it will cost 90,000 to replace the roof.

So I have no idea where this goes from here. It's a 5000 square foot roof.

Anyone familiar with this stuff? Any of these numbers sound right?

We've had 2 roofs replaced for hail damage and never had an issue
CapCity12thMan
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AG
Jason Infinity Roofer will likely hop in here and set you right
dirkjones
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AG
Sounds like you need a second estimate.
Jason_Roofer
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Yes, highly familiar.

First off, a phone call will be immensely more valuable to make sure I have all the info correct. It is free. I have helped countless ags with questions on this kind of thing. No BS, no sales pitches or free amazon gift cards. I just like educating folks on the process and making sure they have all the info they need to make good decisions. I insist on changing how we do things as an industry, one call at a time if I have to. LOL. Happy to help explain. My personal cell number is in my profile and you can reach me pretty much any time.

Now, unless I am missing something special about your roof, 90,000 is steep and I don't under stand how they arrived at that number. The most expensive roofing company in the nation doesn't charge that much in Austin, much less anywhere else. If I read it right, your depreciation is recoverable and you don't have that. Perhaps the roofing company is trying to get a lot more from USAA via supplements or some marketed upgrade program. I cannot speculate on that and I won't disparage another company as a matter of integrity. I'll only say that $90,000 is excessively high based on what I know from the original post.

If Insurance approved Class IV shingles, and the claim is estimated correctly (this is something I look at and asses to make sure my customers claim is paid correctly), then the roofer should have zero problem roofing it for the estimate approved by insurance.

It's very simple once it has been approved by the carrier. If insurance estimate was estimated properly (It is good 9/10 times), then I would install a Class IV shingle, I'd collect the deductible direct from you along with the roof part of the ACV they already sent. Then I would invoice for the remaining amount directly to you and the carrier so everyone is on the same page. USAA would release your depreciation, you pay the balance of the roof, and you're good to go. Deductible + ACV + Depreciation = Full replacement cost paid in full.

I've done thousands of claims from Austin, to SA, to BCS to Houston, and this isn't quite adding up, but again, I might not have all of the information.

You are on the right track to seek more info. Do not succomb to pressure at this point.
Captain Winky
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WhY iS InSuRaNcE sO hIgH tHeSe DaYs!?!?!?
SnowboardAg
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AG
Get multiple contractor bids for the roof replacement, Deal with insurance independent of the roofer. IMO, the insurance estimate should not be shared with contractor unless multiple bids are much higher. Contractors should be competitively bidding the job not matching an insurance estimate.
agclassof08
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AG
Why would you bid out a job when your out of pocket cost is already set(your deductible) and if someone does come in cheaper, only the insurance company is saving money? You don't get to keep the money you "save". The insurance company will only pay what is invoiced.

Also, do you trust your insurance company, the cheapest *******s in the universe, to get their estimate right? Whether they accidentally mess up, or on purpose to shortchange you. Do you trust yourself to look at 20 pages of insurance documents and instinctively know it's correct?
SnowboardAg
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AG
Disagree with you completely. Get educated on it.

https://www.angi.com/articles/should-roofing-contractor-ask-see-insurance-inspectors-report.htm
agclassof08
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AG
I'm more educated than most about this. Obviously Jason is the resident expert and I'm not near his level.

But did you read the article you linked? The second bullet point says to share the info. Half the article is about when and how to share the estimate.

If you don't trust the roofer with paperwork, why are you trusting him to cover the most expensive asset you likely own?
SnowboardAg
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AG
You share it AFTER you get bids and make a selection. Not all contractors operate that way and many contractors want the estimate out of the gate. You think the contractor would come back with a LOWER bid than your insurance estimate if you show to them initially? And we wonder why insurance is so expensive.
shalackin
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AG
Pick a roofer you trust, and let them do their job on the insurance claim. The reason to bid things out is to go with a lower bid, which only puts more money in the carriers pocket. Do your due diligence in getting recommendations for the roofing company via friends/network/online searches/etc. Ask questions and read the contract.

5000sf is 50 squares. At $1800/sq, they better be putting solid gold shingles up there.
JP76
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Something does not add up here


A class 3 ins settlement would probably come in around 24-25k on 50 squares.

So class 4 is 260% higher ?

shalackin
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AG
90K doesn't surprise me if it includes all of the other trades, like garage doors, windows, siding, outbuildings, metal, copper, gutters, interior repairs, etc....... But the way the post was written was about the roof.
Jason_Roofer
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There seems to be three main reasons homeowners typically ask for quotes/estimates from their roofer; Conditioning/coaching from carriers, homeowners trying to make money on their claim, or because they feel like their contractor will pocket the extra instead of upgrading their roof where possible.

The only job a homeowner has is to find a quality roofer based on credentials, not price. The price is already accounted for. Insurance knows how much they pay and the homeowner knows how much they pay. It's a very easy process if folks let it be. If a homeowner can't have an open conversation with their contractor as a trusted member of their restoration team, and the homeowner doesn't trust them enough to show them the insurance scope that is written and expected to be shown to the professional contractor for validation, then why are they even talking to them at all?

The specific case of the original post lies outside of the standard parameters stated above I believe. Without more info, I don't think we can speculate further.
Southlake
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Jason, I will message and call you in the morning.

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