Caoehler said:

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We're a full-service HVAC company with over 40 years of ethical, reputable experience. Our customers always have a choiceno one is ever forced to use our services. In fact, in most cases, clients compare estimates through their home warranty providers or other contractors or service companies in the area and go that route-also sometimes we are hired by clients who had inspections by a competitor-that's standard business practice.

The purpose of our inspections is not to secure repair work, but to provide an honest, professional assessment based on decades of experience. We've spent over 40 years building a reputation for integrity and excellence in this community as a small, full-service HVAC business.

To suggest that we shouldn't be allowed to perform repairs after an inspection implies a lack of trust in our ethicsand that's not only unfair, it undermines the very foundation of what we've worked so hard to build. Which is why i am here defending our name if this is a property i inspected. Our clients come to us because they do trust our word, our work, and our commitment to doing what's right but they have many options and choices!

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For the record I have no dog in the hunt and no knowledge of the situation other than what has been said or implied on this thread. I don't think that the comment was intended to imply you are unethical. I also don't think it's unfair to be skeptical if they don't know you.

I get it....you're proud of what you've built over the years and take pride in your company as well as your reputation. You should. I think what you missed is that it might be better to recognize that performing an inspection and bidding for the work could be interpreted as a conflict of interest. It doesn't mean that you can't work on a system after you've inspected it. Just means that some folks might look at that as an incentive to find something wrong.

Someone with little to no experience with you will hear what you say, but will base their opinions by then watching what you do. In this case, it might be better to take a step back allow someone else to step in. Sometimes the money you pass up is an investment in reputation that will pay dividends down the road.

Agree or disagree...that's just my take.

To weigh in real quickly here, I think some here are quick to judge an inspection service who also quotes for repairs. Generally, between inspection time and the option window, it's very difficult to get a report, and a second or third independent company to come out and provide an estimate for the repairs. Reputable licensed contracting services rarely quote a job sight unseen or off of an inspection report.

The intent of the repair quote or estimate accompanying the inspection report should be to provide the potential buyer with timely understanding of the financial negotiation leverage the scope of recommended repairs bring to the final sale. Saying it's a conflict of interest or unethical assumes the company to be corrupt at its core.

Not saying this is never abused, but a contractor who habitually ran up questionable or erroneous deal busting inspection reports wouldn't likely be in line for securing the work regardless., and would quickly develop a reputation in such a small market.

I'm not sure if the guy representing himself as the company involved is the guy involved in the OP's problems, but you may do well to try and handle this offline. The OP is obviously taking this very personally with the million dollar house comments and other jabs in their posts.

I think you meant to say, if a complete replacement is done it needs to be up to code. If replacement is "recommended" that means literally nothing.
For example, I had a blower go out on an older system a couple years ago. The AC guy said "this thing is getting pretty old, you should probably replace the whole thing". I chose to replace the motor. Nothing needed to be done to bring anything up to current code.

Hey, I appreciate your kind and reasonable response! Thank you!

Kind of responding to several things here-
So I do think it's important to note that when we are hired to perform an HVAC inspection, the buyer has paid the seller for an option period and is choosing to hire a secondary inspector to look exclusively at the HVAC system and deep divemore than just flipping on and off, they want to know life expectancy, functionality, efficiency, ect. Best case, we get to talk directly to the buyer and explain in more detail while onsite like what's relevant and not - though we have to notate all in our report. we then send our report, and a estimate of what the cost is should any issues be found-from that point, we are out of the house and in no way is any one obligated to do the repairs or use our company if they choose to do the repairs-but this is what the realtors and buyers expect from us-and from my knowledge, it's what every other HVAC company here offers and does as well It's the standard practice. Nothing my company does any different from any other!

With that said, I totally see where things can get messy and it can leave a lot of room for dishonesty--and that's why I always go above and beyond to over communicate the issues we find and I'm here and willing to talk to anyone and help as much as possible! I rarely get an opportunity to talk to a seller, other parties deliver my information. Again this is just how it is.

My original response as far as ethics and experience goes is to all of the negative unnecessary comments and being referred to as "shady" and being accused of intentionally killing someone's sale of their home and lying about my opinion to get a install! Now, I could totally be wrong and not even be the company this person is even referring to but if I am, I'm putting my self out here to do the right thing and try to help the situation if some type of miscommunication has happened to make these people feel this way about me and my company and maybe even help folks understand more about the process for other hvac companies and inspectors!

Once again i really appreciate the positive comment and opportunity to explain!

Thank you for such a professional, awesome response! You are obviously experienced and much better with words than I am -I just fix A/Cs for a living but you nailed this!

I think responding and offering an explanation and a solution says a whole lot about him and his business. I also think the OP silent says a lot about them.

Sunshine88 said:

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I think responding and offering an explanation and a solution says a whole lot about him and his business. I also think the OP silent says a lot about them.

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I think creating a new account to post this also says a lot….

Howdy sir,

Everything on this thread I have responded to is from my account. I do not have another account. I responded in the original post using my full name, business name, and phone number. There's no reason for me to create a separate account when I've been transparent from the beginning.

I went back and forth on whether or not to respond to the negative comments. Initially, I chose not to engage. However, this is now the second negative comment from you, and I feel it's important to address it directly. I always aim to handle concerns professionally and respectfully, and I'm open to constructive feedbackbut I also believe in standing up for the integrity of my business when necessary.

Caoehler recently saved a deal for me just last month. A brand new local HVAC company I won't name recommended a full system replacement to the tune of $17,500.

I got Air Solutions out for a second opinion knowing they have been in business 40 years here and I've used them in the past. They completely disagreed that the system needed replacing and gave us an estimate of $1,750 in repairs to the current system. That's a 90% difference.

Tough crowd in here.

johnnyblaze36 said:

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Caoehler recently saved a deal for me just last month. A brand new local HVAC company I won't name recommended a full system replacement to the tune of $17,500.

I got Air Solutions out for a second opinion knowing they have been in business 40 years here and I've used them in the past. They completely disagreed that the system needed replacing and gave us an estimate of $1,750 in repairs to the current system. That's a 90% difference.

Tough crowd in here.

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Agreed. Nothing like the shady company that went under years ago that posted here all the time. I personally know them and they are good people. The ONLY reason we didn't use them when we replaced our system several years ago was because we needed it done a little quicker than they were able to as our system was completely down it was the middle of the summer.