Does anyone have experience with filing a complaint with the Texas licensing board against an HVAC company? Long story below but the TL
R version is a local company in BCS with amazing Yelp reviews has tanked the sale of our house and we've had 2 other reputable companies come out and say he is wrong and lying to our buyers to try to get a sale but we have now lost 2 house contracts because of his report.
Long version - We are selling our home and have lost 2 contracts due to an HVAC company in BCS. They did a full HVAC inspection for buyers we had under contract. They gave them a 20 page report of issues and said we had "growth" and provided a $16,000 quote for a while new system at the end of their report. We hired a company we know and trust to review the report and make all necessary repairs to bring it up to code and fix any issues the first company reported. He came and did everything and we thought we were good.
We told the buyers it was all fixed and they said because the first company told them we need a whole new system they will not accept repairs, only replacement. We go back on the market and the next contract comes in and they hire the same inspector to look at what our repair guy did and again he told these buyers it could not be "fixed" and that the "growth will come back" and we need to replace the system. So they backed out because we refuse to replace a fully operational system.
My real estate agent calls the 1st company and talks to the guy who did the inspection and he says technically we don't have to replace the system but we have to have a UV light and dehumidifier installed to keep "growth " at bay and told her he could do that for around $5,400. So we hire a 3rd company to come do another inspection today. They came out and documented everything and said our system is great and that the 2nd company that we hired did an incredible job and there is nothing they see to fix and they are writing up a report with photos stating all of this. Great news.
However we have now lost multiple contracts based on this first company and we feel people should be aware. We don't know if we can file a complaint with the state over this or if we need to sue for the financial harm they are causing or what we can do.. My understanding is that this company is doing lots of inspections for realtors in BCS and then those reports are being used to get seller to take thousands off their price or to buy a whole new system. 4 of their reviews on Yelp specifically say this HVAC company did an inspection on a house they just bought and installed a whole new system. We know we aren't the only sellers this company is trying to fleece.

Long version - We are selling our home and have lost 2 contracts due to an HVAC company in BCS. They did a full HVAC inspection for buyers we had under contract. They gave them a 20 page report of issues and said we had "growth" and provided a $16,000 quote for a while new system at the end of their report. We hired a company we know and trust to review the report and make all necessary repairs to bring it up to code and fix any issues the first company reported. He came and did everything and we thought we were good.
We told the buyers it was all fixed and they said because the first company told them we need a whole new system they will not accept repairs, only replacement. We go back on the market and the next contract comes in and they hire the same inspector to look at what our repair guy did and again he told these buyers it could not be "fixed" and that the "growth will come back" and we need to replace the system. So they backed out because we refuse to replace a fully operational system.
My real estate agent calls the 1st company and talks to the guy who did the inspection and he says technically we don't have to replace the system but we have to have a UV light and dehumidifier installed to keep "growth " at bay and told her he could do that for around $5,400. So we hire a 3rd company to come do another inspection today. They came out and documented everything and said our system is great and that the 2nd company that we hired did an incredible job and there is nothing they see to fix and they are writing up a report with photos stating all of this. Great news.
However we have now lost multiple contracts based on this first company and we feel people should be aware. We don't know if we can file a complaint with the state over this or if we need to sue for the financial harm they are causing or what we can do.. My understanding is that this company is doing lots of inspections for realtors in BCS and then those reports are being used to get seller to take thousands off their price or to buy a whole new system. 4 of their reviews on Yelp specifically say this HVAC company did an inspection on a house they just bought and installed a whole new system. We know we aren't the only sellers this company is trying to fleece.