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Shady HVAC company

7,232 Views | 51 Replies | Last: 3 mo ago by Ghost of Bisbee
ShinerBlonde
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AG
Does anyone have experience with filing a complaint with the Texas licensing board against an HVAC company? Long story below but the TLR version is a local company in BCS with amazing Yelp reviews has tanked the sale of our house and we've had 2 other reputable companies come out and say he is wrong and lying to our buyers to try to get a sale but we have now lost 2 house contracts because of his report.

Long version - We are selling our home and have lost 2 contracts due to an HVAC company in BCS. They did a full HVAC inspection for buyers we had under contract. They gave them a 20 page report of issues and said we had "growth" and provided a $16,000 quote for a while new system at the end of their report. We hired a company we know and trust to review the report and make all necessary repairs to bring it up to code and fix any issues the first company reported. He came and did everything and we thought we were good.

We told the buyers it was all fixed and they said because the first company told them we need a whole new system they will not accept repairs, only replacement. We go back on the market and the next contract comes in and they hire the same inspector to look at what our repair guy did and again he told these buyers it could not be "fixed" and that the "growth will come back" and we need to replace the system. So they backed out because we refuse to replace a fully operational system.

My real estate agent calls the 1st company and talks to the guy who did the inspection and he says technically we don't have to replace the system but we have to have a UV light and dehumidifier installed to keep "growth " at bay and told her he could do that for around $5,400. So we hire a 3rd company to come do another inspection today. They came out and documented everything and said our system is great and that the 2nd company that we hired did an incredible job and there is nothing they see to fix and they are writing up a report with photos stating all of this. Great news.

However we have now lost multiple contracts based on this first company and we feel people should be aware. We don't know if we can file a complaint with the state over this or if we need to sue for the financial harm they are causing or what we can do.. My understanding is that this company is doing lots of inspections for realtors in BCS and then those reports are being used to get seller to take thousands off their price or to buy a whole new system. 4 of their reviews on Yelp specifically say this HVAC company did an inspection on a house they just bought and installed a whole new system. We know we aren't the only sellers this company is trying to fleece.
Martin Q. Blank
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Not sure suing would do anything. Do you have an expert witness that can prove that he is extorting you?

You could file a complaint in case others do the same, but this won't help you sell your house.

Buyers market which is why buyers are walking if you don't give them what they want.

Best you can do is provide receipts of the repair and report from 3rd company to the next buyer. If they still balk, you'll need to decide between coughing up $5400 in closing cash vs. finding a 4th buyer.
CS78
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Sorry you're going through this. It sucks but it's the game the realtors have created. Should be illegal for someone to do an inspection and also provide a quote and repairs. Obvious conflict of interest. Ive never had a buyer get an AC inspection that didn't say the system needed to be replaced. And the "I'm just trying to get a good deal for my client" realtors know this.

If you really want to get pissed, credit your buyers for a new AC, and then drive back by in two years. That same AC will still be sitting there.

The whole process is a sham.

Best thing you can do going forward is to make sure all of the information is uploaded to the listing for buyers to see BEFORE they make an offer. That way it's all taken into consideration as part of the early falling in love stage for buyers rather than the later inspections mean war stage.
schwack schwack
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AG
Had something similar happen last year on a 2 year old, name brand unit. They said over $5K to remedy. We had another company come in to review that report, issue a new one & fix everything that was needed. It cost less than half and the next buyer was satisfied with what we'd had done. No way we were going to deal with that first company.

Aggiemike96
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AG
Is this other HVAC company a former TexAgs poster?
ShinerBlonde
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Aggiemike96 said:

Is this other HVAC company a former TexAgs poster?



I don't know? I do know the wife of the owner is on every post I see asking for recommendations on A/C companies advertising her husband. They live in a million dollar home and have multiple rental homes in CS so apparently this business model of shaking down homeowners is working for them.
HomeFinderCody
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AG
In my experience, if I have a listing that falls apart, and we have a report the Buyer provided that we absolutely disagree with, here's how we handle it.

Hire a reputable company to check the same system that was checked. Get their analysis.

If it is not AT ALL like the one the Buyer provided, go further and ask the new company to comment on what the other one said and explain why they disagree. Get it in writing.

Provide both those reports going forward. Explain to any new Buyer that a previous buyer received a report that was, in Seller's opinion, both alarmist and incorrect. Further explain that you hired a reputable company to check it out and they agreed with you.

At that point, you've addressed it and your agent has everything they need.
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ShinerBlonde
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AG
We did all of that. And our guy we hired to do the repairs even offered to go through everything with the buyers and they declined. We told them they could have another inspector come. The 3rd A/C company we hired to do another full inspection today said the guy we hired to do the fixes did such a good job that they would work for him. They wrote up a full report with photos addressing everything the first guy reported on and everything our guy did that fixed it. We will be providing it to all new offers going forward but it seems so wrong that the first company is just getting away with lying and telling our buyers both times that the only possible fix was a new system. I will make sure no one I know ever uses that company but i hate that they are out doing this to sellers with zero accountability. If you are selling, or buying, a house in CS and your realtor hires an a/c company to do a full inspection and they tell you to replace the whole system, get a second opinion.
PeekingDuck
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AG
Well, what's the name of the company?
dubi
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AG
Since you can't PM, will you email me the name of the AC company. I am curious and have several realtor friends that i'd like to ask about this.

Shady business!
HomeFinderCody
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ShinerBlonde said:

We did all of that. And our guy we hired to do the repairs even offered to go through everything with the buyers and they declined. We told them they could have another inspector come. The 3rd A/C company we hired to do another full inspection today said the guy we hired to do the fixes did such a good job that they would work for him. They wrote up a full report with photos addressing everything the first guy reported on and everything our guy did that fixed it. We will be providing it to all new offers going forward but it seems so wrong that the first company is just getting away with lying and telling our buyers both times that the only possible fix was a new system. I will make sure no one I know ever uses that company but i hate that they are out doing this to sellers with zero accountability. If you are selling, or buying, a house in CS and your realtor hires an a/c company to do a full inspection and they tell you to replace the whole system, get a second opinion.
You are doing what you can do. If you showed good evidence to the contrary, the replacement of the HVAC may not have been the whole story of why the Buyers walked. Best of luck going forward! That wasn't the right Buyer for your home.
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SlickHairandlotsofmoney
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Some buyers have no intention of paying anywhere close to their initial offer, others are just idiots.

We had a couple offer $30k over asking who then wanted $40k in concessions after the inspection turned up only that a dryer needed to be on a GFCI breaker and the attic ladder needed different nails. We told them to take a hike and sold to the next offer.

After that experience, I really wish there was a "buyers disclosure" of sorts where they have to document terminated sales they've been involved with.
JMac03
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AG
We just bought a rent house and was told it needed a new AC. Wonder if it's the same company. $10,500 quoted to replace.

We did replace it, but only because our renters said they have been having issues for a few years and can't get below 75 in the summer, which we agree a problem. But we didn't use who did the inspection.
CS78
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I really wish selling agents would make it the norm to always try to sign backup offers. Would keep shadey buyers honest. Guess it's just extra work.
MookieBlaylock
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Aggiemike96 said:

Is this other HVAC company a former TexAgs poster?


You just use the magic spray and whamo it's blows 50 degrees cooler
SlickHairandlotsofmoney
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Agreed. Sellers should also continue to show and accept new offers as long as there are still inspection contingencies.

We were kind enough (maybe stupid in hindsight) to cancel some showings as a courtesy to buyers. Should have kept showing. Luckily our next best offer was still interested so we handed them a stack of inspections and they happily took it. In the end the right couple got it and I hope they love and care for the home as much as we did.
Comeby!
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AG
Someone send me the name of the AC company to stay away from along with a reputable HVAC repairman. I'm a buyer on a place under contract (not this listing) so this thread is timely.
JMac03
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Comeby! said:

Someone send me the name of the AC company to stay away from along with a reputable HVAC repairman. I'm a buyer on a place under contract (not this listing) so this thread is timely.
We are using Morgan for replacement. They have worked on several of our units before and are timely and reasonable. I also like BCS Air Solutions.
schwack schwack
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Quote:

I also like BCS Air Solutions.

We had them come in and remedy the problems found by the first company that wanted a lot more. They did a great job & were thorough & nice to deal with.
ShinerBlonde
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AG
I would very much like to publicly name the company but since my house hasn't sold and they've already lied to my real estate agent and 2 sets of buyers we had under contract I am afraid to. However I will say, please take the recommendations on this thread with a big grain of salt. And if a company says you need a ton of work, get a second opinion.
dubi
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Comeby! said:

Someone send me the name of the AC company to stay away from along with a reputable HVAC repairman. I'm a buyer on a place under contract (not this listing) so this thread is timely.
I jave used Grimes and Galan for many years and have been very happy with their service.

https://grimesandgalan.com/
Comeby!
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Thank you! Very helpful!
AgFan247
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Sorry to hear the issues you are dealing with. We have used Caleb with Tru Service and he has always been reliable and very upfront about everything. I recommend him to anyone I hear needing HVAC work in BCS.
Caoehler
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Howdy! This is Coulter, owner of BCS Air Solutions-my business was recommended here for you guys multiple times but while reading thru the post and comments, i realized that this situation sounds very similar to a transaction that my business was recently part of. If i am in fact the person that did the inspection on your home-i would love to get in front of this and have the opportunity to connect and communicate with you guys-in hopes to earn your trust so you would know that the accusations are completely opposite of our character & reputation that I've spent my entire career building here!

When performing home inspections, particularly during real estate transactions, there is a significant level of responsibility and liability involved. As licensed professionals, and a small business owner that truly cares about my customers and reputation-we are obligated to report our findings thoroughly and honestly, based on the condition of the equipment AT the time of inspection. If we fail to disclose a legitimate issue and a buyer later experiences a major system failure, or illness due to extensive growth in the duct work-the liability falls on us and legal consequences can follow.

We understand that, from a seller's perspective, a detailed report highlighting concerns can feel offensive or even unnecessary especially if the system has seemed to function just fine. Unfortunately, we don't have the opportunity to speak directly with the seller to explain our findings or clarify the intent behind the report-that responsibility falls on the agents of the transaction and usually results in negotiations which certainly make it more frustrating if there's an issue.

Keep in mind, Our role is not to pass judgment on how well the system has served the current occupants, but rather to evaluate it objectively for the next owner. What may be working "for now" could present a high risk of failure in the near future, and it's my responsibility to communicate that clearlywhether or not it's what someone wants to hear.

Our reports are written to protect all parties involved by offering transparency and avoiding surprises after a sale. I take no pleasure in delivering difficult news, but we would be doing a disservice to the buyerand risking our own reputation and legal standingif we didn't report accurately and completely. I would be more than happy to meet any competitor at your property to justify my findings to ensure that we would never try to manipulate anyone for our own benefit. Respectfully, I run a full staffed/full service HVAC business and I would never compromise my integrity for a dollar! Inspections are a very small part of what we do -and we take immense pride in going above and beyond for our customers, not because we have to, but because that's who we are. Every inspection, every service call, every recommendation is met with that same standard so if by chance at all, this was me and my business, please don't hesitate to call me! I would love
To chat further and help any way that i can!

Respectfully,
Coulter Oehler
979-204-4556
PeekingDuck
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AG
Hey, it seems they might have named themselves.
Aggie_Boomin 21
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So did the seller not have the repairs done between the 2 different inspections you performed?
Caoehler
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Howdy! If private messages are circulating and mentioning my companies name, absolutely I'm going to get in front of it and share my side of the story because if this is the circumstance similar to one we were just a part of, this isn't the truth.
Caoehler
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If this is for said property that we were a part of. The answer to your question is No. We performed the inspection for the first buyer -our honest and professional opinion. Requested to inspect for a second buyer shortly after- arrived on property, no changes had been made, and the second buyer had already had our original report-due to no changes, we didn't complete a second report, just gave them a complimentary verbal that it was the same as the first inspection we completed. Roughly 2-3 weeks after this we received a call from sellers agent saying that partial repairs were done by another company, and was asked for an alternative to replace system, Once again giving my honest opinion on information we were given, we mentioned that the only other option to replacement would be to add a dehumidifier which is a very costly addition on 15 plus year system but an alternative for sure. The two times we were at the property, no repairs were made. From what I have been told regarding said property, there were several other contributing factors to termination but again, not sure if we were a part of this or not, just sharing a similar situation that happened to us recently.
CS78
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It sounds to me like the ethical thing to do would be to recuse yourself from performing work on systems that you have inspected. It would go a long way in resolving your conflict of interest in situations like this. Would you be ok with that? If not, then all I'm reading is a bunch of lip service.
Caoehler
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We're a full-service HVAC company with over 40 years of ethical, reputable experience. Our customers always have a choiceno one is ever forced to use our services. In fact, in most cases, clients compare estimates through their home warranty providers or other contractors or service companies in the area and go that route-also sometimes we are hired by clients who had inspections by a competitor-that's standard business practice.

The purpose of our inspections is not to secure repair work, but to provide an honest, professional assessment based on decades of experience. We've spent over 40 years building a reputation for integrity and excellence in this community as a small, full-service HVAC business.

To suggest that we shouldn't be allowed to perform repairs after an inspection implies a lack of trust in our ethicsand that's not only unfair, it undermines the very foundation of what we've worked so hard to build. Which is why i am here defending our name if this is a property i inspected. Our clients come to us because they do trust our word, our work, and our commitment to doing what's right but they have many options and choices!
htxag09
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AG
Caoehler said:

We're a full-service HVAC company with over 40 years of ethical, reputable experience. Our customers always have a choiceno one is ever forced to use our services. In fact, in most cases, clients compare estimates through their home warranty providers or other contractors or service companies in the area and go that route-also sometimes we are hired by clients who had inspections by a competitor-that's standard business practice.

The purpose of our inspections is not to secure repair work, but to provide an honest, professional assessment based on decades of experience. We've spent over 40 years building a reputation for integrity and excellence in this community as a small, full-service HVAC business.

To suggest that we shouldn't be allowed to perform repairs after an inspection implies a lack of trust in our ethicsand that's not only unfair, it undermines the very foundation of what we've worked so hard to build. Which is why i am here defending our name if this is a property i inspected. Our clients come to us because they do trust our word, our work, and our commitment to doing what's right but they have many options and choices!

Appears we have another case of a company coming on here and not knowing when to stop…
Comeby!
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Couple of lessons I've learned with the BCS market as a soon to be landlord here. Real estate agents have ethics issues. There's conflicts of interest with agent recommended service providers/inspectors. I think it's a problem across the industry and not specific to BCS. The Realtor lobby is strong and so are their totalitarian business practices.
CS78
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Caoehler said:

We're a full-service HVAC company with over 40 years of ethical, reputable experience. Our customers always have a choiceno one is ever forced to use our services. In fact, in most cases, clients compare estimates through their home warranty providers or other contractors or service companies in the area and go that route-also sometimes we are hired by clients who had inspections by a competitor-that's standard business practice.

The purpose of our inspections is not to secure repair work, but to provide an honest, professional assessment based on decades of experience. We've spent over 40 years building a reputation for integrity and excellence in this community as a small, full-service HVAC business.

To suggest that we shouldn't be allowed to perform repairs after an inspection implies a lack of trust in our ethicsand that's not only unfair, it undermines the very foundation of what we've worked so hard to build. Which is why i am here defending our name if this is a property i inspected. Our clients come to us because they do trust our word, our work, and our commitment to doing what's right but they have many options and choices!

With that reply, I think you missed your real calling as a politician.


cslifer
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I noticed the OP mentioned stuff about "bringing up to code". That is the first sign of a scam. Unless the contractor is referencing the code book from when the house was built he is trying to sell you crap to upgrade your system. If everything had to be brought up to code every time a house was sold we would be in a constant state of remodel.
DannyDuberstein
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AG
Apparently not that reputable. It also never matters what you've been doing for 40 years. What matters is now. A rep is not a crutch.
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